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Online Booking Guidelines
網上預約指引 (PDF)
Reservation for classes can be made up to 2 days in advance of the date of the
class. Both phone and online reservations will begin at 9am daily and
close at 12pm on the day of the class.
How do I login and start booking online?
Please take a few minutes to create your own username and password. Simply click
on the "New Users: Sign-up!" link located on the top right-hand corner of the
main screen and follow each step as outlined. Please be sure to have your PURE
card number on hand as you will be required to provide this information during
the registration process.
Note: After an initial security verification, you will be notified by email
upon successful registration. This process will normally take no more than 3
working days.
What if I forget my username and/or password?
Click on the "Returning Users: Forgot your login?" link located on the top
right-hand corner of the main screen. You will be given a hint that will help
you to remember. You should also have your PURE card number on hand to do so.
How do I find the class I wish to sign up for on the Class Schedules page?
Go to the "yoga classes" tab located on the top right-hand index of the scheduling
window. Make sure you have chosen the correct studio location from the drop-down
menu to view the class schedule for that particular studio. Use the date index
located on the top left menu bar to search for the day you wish to schedule your class.
How do I sign up for a class?
Click on the sign-up link next to the class (with the correct day, time, and
instructor) you wish to take. A small window will open with the option to make
a single reservation. After making a reservation, your current schedule of
booking(s) will be displayed, including the class you just signed up for. At the
top of your schedule, your current package (if any) is displayed, showing how many
classes you have remaining and when the package expires. You will be notified by
email to confirm your booking for a class.
What if the class I wish to sign up for is full?
If the class you are trying to book is full, an option to be added to our waitlist
is displayed, showing your current position on the waiting list. You will receive
a confirmation email once a space is available. In addition, our Customer Care
Representative will call you to confirm your acceptance on the waiting list.
How do I cancel a class I've already signed up for?
Go to the "my info" tab located on the upper right-hand side of the main
booking page. Click on the "my schedule" tab. A small window will appear
showing your current schedule. Click on the "cancel" link to the right of
the class you wish to cancel. You will receive a confirmation email once
you have made a class cancellation.
How can I view what classes I've signed up for without signing up for a new class?
Click on the "my schedule" tab. This opens a small window displaying your current schedule
for the next two weeks. You may also print this page as your booking confirmation. To view
your current waitlist situation for classes, click on the "my waitlist" link.
How can I see my payment history?
Click on the "my account" tab. Next, click on "payment history" to view all your past payments.
How can I see my visit history?
Click on the "my account" tab. Next, click on "visit history" to view all past visits
and all upcoming classes you've signed up for.
What happens if I don't log out?
We recommend that you always log out, as your class scheduling session will
remain active until you log out of the system. Do so by clicking on the "log out"
link in the upper right-hand corner of the page.
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BOOK HERE >>
Got more questions?
Email us now
Cancellation Policy
Please give us 2 hours’ advanced notice if you cannot attend the pre-booked class so that we can release your booking to waitlisted students.
3 or more cumulative late cancellations and / or no-shows over a 30-day period results in
- your booking privileges revoked for 2 weeks for first-time offenders; thereafter, advance booking will not be allowed for one month
- your class attendance restricted to in-person standby and only up to 30 minutes before class
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